Help through the
channels you already use.
We support you via the Aezona support portal, live chat with an engineer, and product documentation.
How we support you
Three channels: the Aezona support portal, live chat, and product documentation.
Aezona Support Portal
Open and track cases in one place
- Log cases with priority, attachments, and full history
- Reply in-thread and watch status through to resolution
- Every case is handled by an Aezona engineer
- Email updates as the case moves
Live Chat
Talk to an engineer in real time
- Chat with a human engineer from the support portal
- Share logs and screenshots in the session
- Transcript saved to your account
- Escalate to a tracked case when you need one
Product Documentation
Guides, references, and how-tos
- Getting started and product walkthroughs
- CostLens checks, Auto-Fix, and account setup
- How to open a case and use live chat
- Always available — no ticket required
A simple path to an answer
Start in the docs, chat when you need a person, and keep a case in the portal when it should be tracked.
Check the docs
Product documentation covers setup, CostLens workflows, Auto-Fix, and how support itself works.
Live chat
Open the support portal and start a live chat when you need an engineer in real time.
Open a case
Use the portal to log a case with attachments and history when the issue needs tracking.
Product documentation
Self-serve answers for CostLens, accounts, and the support portal itself.
Getting Started
DocsCreate an account, connect a cloud, and find your first savings.
CostLens setup
CostLensConnect AWS, Azure, and GCP and read the CostLens dashboard.
Opening a case
SupportWhat to include so an engineer can resolve your issue faster.
Live chat
SupportHow to start a live session with an engineer in the portal.
Auto-Fix
CostLensDry-run, approve, and apply CostLens recommendations safely.
Case status
SupportTrack replies, attachments, and resolution from My Cases.
See it in action
A preview of live chat and cases in the Aezona support portal.
Aezona Support
Sarah M. · Senior Cloud Engineer · Online
10:42 AM
10:43 AM
10:43 AM
Idle NAT Gateway flagged in CostLens
2m agoInvite a teammate to the workspace
1hr agoConnect a second AWS account
3hr agoAuto-Fix dry-run for gp2 → gp3
5hr agoReady to try them yourself?
Open the support portal for live chat and cases, or browse the docs.
Frequently asked questions
How the portal, live chat, and docs fit together.
Need an engineer?
Open the Aezona support portal to start a live chat or log a case. For setup and product how-tos, start with the docs.